Overview
If a user has forgotten the password, he/she can use the Forgot Password link to reset the password. System will send an e-mail to the user providing a default password, which he/she will have to change after logging into Webtop.
Procedure: Resetting the Password
To reset the forgot password:
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Access the TCS iON Help Portal through any web browser.
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Click the Forgot Password link on the TCS iON Webtop Login pop-up window.
System will open the Forgot Password pop-up prompting you for the username.
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Enter the username in the Username: textbox and click Next. User's secret question will appear on the screen.
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Enter the answer to the secret question and click the Submit button. The system will validate the answer.
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If the answer to the secret question is correct, it will send an e-mail containing the default password to user’s e-mail address.
Result
The password has been reset.