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Forgot Password


If a user has forgotten the password, he/she can use the Forgot Password link to reset the password. System will send an e-mail to the user providing a default password, which he/she will have to change after logging into Webtop.

Users should login to Webtop using the default password and should change the default password immediately for security reasons. To learn on how to change your password, go to Change Password.

Procedure: Resetting the Password

To reset the forgot password:


  1. Access the TCS iON Help Portal through any web browser.

  2. Click the Forgot Password link on the TCS iON Webtop Login pop-up window.


System will open the Forgot Password pop-up prompting you for the username.



  1. Enter the username in the Username: textbox and click Next. User's secret question will appear on the screen.


  1. Enter the answer to the secret question and click the Submit button. The system will validate the answer.

  2. If the answer to the secret question is correct, it will send an e-mail containing the default password to user’s e-mail address.


The password has been reset.

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